Terms of Service

Version 1.8, updated June 14, 2026

This document is an English translation provided for convenience. In the event of any discrepancy, the French version prevails.

Preamble

Azuro AI, a French simplified joint-stock company (SAS) with a share capital of EUR 1,000, whose registered office is located at 21 rue Jeanne Hachette, 83000 Toulon, registered with the trade and companies register (RCS) of Toulon under number 989 932 330 (hereinafter "Azuro"), publishes and operates the AIOS, an artificial-intelligence-assisted operating system intended for professionals, deployed on private infrastructure and accessible through a web and mobile interface.

These Terms of Service govern the provision of the AIOS by Azuro to any person acting for professional purposes who subscribes to it (hereinafter the "Customer"). They apply to the exclusion of any other document. The Customer acknowledges having read and accepted them upon first connecting to the Service, by means of a checkbox provided for that purpose. Use of the Service constitutes acceptance of these Terms.

The Data & Security Annex and the Privacy policy form an integral part of these Terms of Service.

Article 1. Definitions

In these Terms, the capitalized terms below have the following meaning:

• AIOS: the proprietary software platform published by Azuro and all of its components (code, architecture, configurations, prompts, skills, automations, contextual memory, web and mobile interfaces, documentation).
• Service: the provision of the AIOS by Azuro under the conditions of these Terms, including its deployment on a dedicated VPS, updates, and the support defined in Article 10.
• VPS: the virtual private server dedicated to the Customer on which the AIOS is deployed and on which the Customer's data is stored.
• Workspace: the Customer's working space within the AIOS, containing their files and documents.
• Subscription: the Customer's monthly subscription to a Plan.
• Trial: the free trial period defined in Article 4.
• Plan: one of the Subscription plans described in Article 5.
• Hosting provider: the third-party provider that supplies the hosting infrastructure for the VPS. It is identified in the Data & Security Annex.
• AI model provider: the third-party provider that supplies the artificial intelligence model used by the AIOS. It is identified in the Data & Security Annex.
• Payment provider: the third-party provider that handles payment processing, billing and Subscription management, currently the company Stripe.
• Tools: the tools, services, software, workflows and automations created by the Customer by means of the AIOS.
• Referral program: the affiliate program built into the AIOS, accessible from the application, allowing the Customer to recommend the AIOS and receive a commission under the conditions displayed in the application.
• Data & Security Annex: the annex document setting out the processing of personal data (data processing agreement), the list of processors, the confidentiality undertakings, and the security and hosting arrangements.

Article 2. Purpose and scope of the Service

2.1. The purpose of these Terms is to define the conditions under which Azuro makes the Service available to the Customer, as well as the rights and obligations of the parties.

2.2. The Service includes: the provision of the AIOS on a VPS dedicated to the Customer, accessible through the web and mobile interfaces; updates to the AIOS; a hosting space allowing the Customer to put the Tools they create online; and the support defined in Article 10.

2.3. The Service is reserved for professionals. It is not aimed at consumers and is not intended for personal or domestic use.

2.4. The Service does not include, in particular: third-party subscriptions and services taken out by the Customer, and in particular their subscription with the AI model provider (Article 11).

Article 3. Acceptance, entry into force and version

3.1. The Customer accepts these Terms upon first connecting to the Service, by means of a checkbox. This acceptance is recorded (date, time and version accepted) and constitutes the Customer's agreement to these Terms in their entirety, including the Data & Security Annex and the Privacy policy.

3.2. These Terms enter into force on the date of their acceptance and apply throughout the duration of the relationship.

3.3. These Terms carry a version number and a date. They may evolve under the conditions of Article 20.

Article 4. Free trial

4.1. The Service begins with a free trial period of seven (7) days, preceded by a complimentary initial onboarding session.

4.2. During the Trial, the Customer uses the Service freely, without payment and without providing any payment method.

4.3. At the end of the Trial, the Customer may take out a Subscription. Failing that, access to the Service is closed and the Customer's data is deleted, with no amount due.

Article 5. Plans and pricing

5.1. The Service is offered under two Plans:

• Starter Plan: EUR 399 excluding tax per month;
• Pro Plan: EUR 799 excluding tax per month, including two (2) hours of guidance per month.

5.2. Prices are stated excluding tax. The applicable value added tax is added to the prices under the conditions of Article 6.

5.3. The Plans carry no commitment period. The Customer may switch from one Plan to the other at any time, the change taking effect at the next billing period.

5.4. The detailed content of each Plan is presented in the service proposal provided to the Customer.

Article 6. Payment terms

6.1. The Subscription is payable monthly, in advance, through the Payment provider.

6.2. Value added tax is calculated and applied automatically by the Payment provider, at the rate in force (20% for France). For a business established in another European Union member state, the reverse-charge mechanism may apply upon provision of a valid intra-Community VAT number.

6.3. The Customer manages their payment method, views their invoices and cancels their Subscription from the Payment provider's customer portal.

6.4. In the event of a payment default, and after a reminder has remained without effect, Azuro may suspend access to the Service until the situation is remedied.

Article 7. Term, renewal and termination

7.1. The Subscription is entered into with no commitment period. It is tacitly renewed for successive monthly periods.

7.2. The Customer may cancel their Subscription at any time from the Payment provider's customer portal.

7.3. Termination takes effect at the end of the current monthly period. The month already started is not refunded.

7.4. The effects of the end of the relationship on the Customer's data are governed by Article 8.

Article 8. Reversibility, return and deletion of data

8.1. During the relationship, the Customer may at any time export by themselves, from the application and without any intervention by Azuro, all of their data (Workspace, conversations, settings, memory and attachments), in the form of an archive in open formats.

8.2. At the end of the relationship, Azuro returns to the Customer the entire content of their VPS (Workspace and the AIOS as configured by the Customer), in open formats.

8.3. After the return, Azuro proceeds with the permanent deletion of the data, after confirmation by the Customer, and provides them with a certificate of deletion.

8.4. The arrangements, formats and timeframes for export, return and deletion are specified in the Data & Security Annex.

Article 9. Operator access

9.1. For the purposes of updates and the correction of defects, Azuro retains, by default, technical access to the Customer's VPS.

9.2. This access may be discontinued upon the Customer's simple request. In that case, the Customer no longer benefits from updates to the AIOS.

9.3. The conditions of this access (confidentiality, limitation to what is strictly necessary) are specified in the Data & Security Annex.

Article 10. Availability and support

10.1. The availability of the Service depends on the Hosting provider (for the VPS) and on the AI model provider (for the artificial intelligence functions). In the event of unavailability of one of these providers, Azuro is not in a position to remedy it.

10.2. Azuro uses its best efforts to handle, through the dedicated contact channel built into the AIOS, requests and defects falling within its scope (AIOS defects, configuration).

10.3. Azuro implements a backup arrangement allowing data recovery in the event of loss. This arrangement is described in the Data & Security Annex.

10.4. Azuro reserves the right to change providers (hosting, AI model, payment).

Article 11. Artificial intelligence model and operation

11.1. The operation of the AIOS relies on an artificial intelligence model used by means of the Customer's personal subscription with the AI model provider.

11.2. The Customer must hold and maintain a valid subscription with the AI model provider. Failing that, the artificial intelligence functions of the AIOS cannot operate, without Azuro incurring any liability in that respect. The Customer is responsible for their account and for their use of that service, and refers to the terms of the AI model provider.

11.3. To respond to a request made by the Customer, the artificial intelligence model accesses, under the Customer's control and with the Customer's authorization, the data it needs. Azuro does not determine and does not control which data on the VPS is accessed by the model. The data accessed by the model for each prompt sent by the Customer depends on the content of that prompt, on decisions made autonomously by the model, and on the authorizations granted by the Customer. The model does not receive all of the Customer's data present on the VPS with each prompt, but accesses the resources appropriate to formulating a response or performing the task submitted by the Customer.

11.4. Azuro does not use the Customer's content to train any artificial intelligence model. As the model is used by means of the Customer's personal subscription, the conditions applicable to the use of data by the AI model provider, including with respect to training, are governed by that provider's terms applicable to the Customer's subscription.

11.5. The Customer is informed that they are interacting with an artificial intelligence system. Generated content constitutes suggestions; the Customer remains the sole decision-maker. Azuro does not guarantee the accuracy, relevance or suitability of generated content.

Article 12. Tools and content created by the Customer

12.1. The AIOS allows the Customer to create and operate Tools, where applicable hosted online.

12.2. The Customer is entirely responsible for the Tools they create and operate, in particular for their content, their end users, their compliance with applicable regulations, and their security.

Article 13. Intellectual property and license

13.1. Azuro grants the Customer, for the duration of the Subscription, a personal, non-exclusive and non-transferable license to use the AIOS.

13.2. The AIOS, its trademark, its code, its architecture, its prompts, its skills, its configurations and its documentation are and remain the exclusive property of Azuro (or its licensors). These Terms effect no assignment of intellectual property rights to the Customer.

13.3. The Workspace, the data and the Tools created by the Customer by means of the AIOS belong to the Customer. The Customer retains free disposal of the Tools and automations they have created, which continue to operate on their own, independently of the artificial intelligence model that produced them.

13.4. Feedback, suggestions and reports submitted by the Customer, in particular through the built-in ticketing system, may be freely used by Azuro to improve the AIOS, without consideration and without any claim of rights by the Customer.

Article 14. Customer obligations and acceptable use

14.1. The Customer undertakes to use the Service lawfully and for professional purposes.

14.2. The Customer is responsible for the content they upload to the AIOS and for their use of generated content.

14.3. The Customer keeps their credentials secure, does not share them, and informs Azuro without delay of any loss, leak or unauthorized access. Optional reinforced authentication is made available to them under the conditions of the Data & Security Annex.

14.4. The Customer refrains, in particular, from: any unlawful use or use infringing the rights of third parties; any attempt to circumvent access or security measures; any use liable to harm the Service or its integrity.

14.5. In the event of a breach of this article or of a payment default after a reminder, Azuro may suspend access to the Service.

Article 15. Use restrictions, prohibition of reproduction and resale

15.1. During the relationship and for three (3) years after its end, the Customer refrains, directly or indirectly, from: reproducing, copying, recreating or imitating all or any substantial part of the AIOS; reverse engineering, decompiling or disassembling the AIOS, except to the strict extent permitted by a mandatory legal provision; selling, reselling, distributing, renting, sublicensing or commercializing the AIOS, on their own behalf or on behalf of a third party; developing or contributing to a competing product or service based on confidential information relating to the AIOS.

15.2. The AIOS remains the exclusive property of Azuro. The Customer is not authorized to present themselves as the publisher or reseller of the AIOS.

15.3. By exception to this article, the Customer is expressly authorized to recommend and promote the AIOS to third parties within the framework of the Referral program, and to receive the commission provided for in that respect. Any customer referral takes place through Azuro's official channel (free trial, subscription and billing handled by Azuro), the Customer being authorized neither to set prices, nor to conclude the sale, nor to collect payment on Azuro's behalf outside this program.

Article 16. Confidentiality

16.1. Each party undertakes to preserve the confidentiality of the other party's non-public information of which it becomes aware in the course of the relationship, and to use it only for the purposes of that relationship.

16.2. The confidentiality undertakings of Azuro and its operators with respect to the processing of the Customer's data, in particular where that data may be covered by professional secrecy, are specified in the Data & Security Annex.

Article 17. Personal data

17.1. The processing of personal data within the scope of the Service is governed by the Data & Security Annex (which contains the data processing agreement within the meaning of Article 28 of the General Data Protection Regulation and the list of processors) and by the Privacy policy.

Article 18. Liability and warranties

18.1. Azuro's liability, all damages combined, is limited to the total amount actually paid by the Customer during the six (6) months preceding the triggering event. Azuro is in no event liable for indirect damages.

18.2. Azuro is not liable for: cases of force majeure; faults or breaches by the Customer; the unavailability or failure of third-party providers (hosting, artificial intelligence model, payment).

18.3. Azuro does not warrant the content generated by the artificial intelligence model, which constitutes suggestions. The Customer remains responsible for their decisions and for the use they make of it.

Article 19. Referral program

19.1. The Customer may join the Referral program and receive a commission of 30% of the amount excluding tax collected from the Subscriptions they bring in, under the conditions displayed in the application.

19.2. The full conditions of the Referral program are accessible in the application and apply to any participation in the program.

Article 20. Amendment of the Terms of Service

20.1. Azuro may amend these Terms. The Customer is informed of any such amendment.

20.2. In the event of a substantial amendment, a new acceptance by the Customer may be required.

Article 21. Miscellaneous provisions

21.1. Force majeure. Neither party may be held liable for a breach resulting from a case of force majeure within the meaning of French law.

21.2. Partial invalidity. If any provision of these Terms is held to be void or unenforceable, the other provisions retain their full effect.

21.3. Entire agreement. These Terms, together with their annexes, express the entire agreement of the parties relating to the Service.

21.4. Assignment. Azuro may assign or transfer these Terms to a third party. The Customer may not do so without Azuro's prior written consent.

21.5. No waiver. The fact that a party does not invoke a breach does not constitute a waiver of its right to invoke it later.

Article 22. Governing law and jurisdiction

22.1. These Terms are governed by French law.

22.2. Any dispute relating to their validity, interpretation or performance falls within the exclusive jurisdiction of the courts of Paris.